Frequently asked questions

Q. Do you have your own lapidary?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Q. Where are your products manufactured?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Q. Does the pricing include GST?

Yes, all the prices are inclusive of the GST.
Q. Can I return my order?

We do not accept returns on any product. Only in the case the product is received in a damaged condition, a return request should be sent to us at ambirjaipur@gmail.com or at +91-9195855547 within 12 hours of receiving the order.

Please refer to our Return & Refund Policy for more information.
Q. Can I exchange my order?

Please refer to our Return & Refund Policy for more information.
Q. Is there cash on delivery?

Cash on Delivery is not available. All orders are on full advance payment.
Q. Can I cancel my order once it has been placed?

No cancellation requests will be entertained. once order has been placed.
Q. How long does it take for the product to be delivered?

The estimated delivery time for each product is shown on its product page, We do not dispatch orders on Sundays or on national holidays.
Q. What are the domestic shipping charges?

For all orders within India, we offer free shipping.
Q. What are the international shipping charges?

For international orders, shipping is calculated at the time of checkout based on volumetric weight and order value.

Please note : the shipping charge DOES NOT include import duty(s). All international orders will include import taxes and duties, and all parcels will be delivered to the doorstep with all clearance. We advise checking with your local custom authorities to find correct information on import duties from India.
Q. How do I figure out the ring/bangle size for me?

Kindly refer to the size chart, available on every product page, for further queries or customization you may contact our team at ambirjewels01@gmail.com or at +91-9195855547
Q. How do I take care of my products?

  • Avoid contact with water, perfume, lotions, chlorine, cleaning agents, etc.
  • Avoid wearing jewellery while sleeping and during strenuous physical activity.
  • Always retain your jewellery in the signature AMBIR JEWELS care fabric included with your jewellery.
  • Always only dry wipe your jewellery only with the signature AMBIR JEWELS care  fabric.
Q. How can I track my order?

Once shipped, you will receive a shipment confirmation email with a tracking number.
Q. What are the modes of payment accepted?

We accept payment via all leading domestic and international debit and credit cards, UPI, PayPal. Should you face any issues while transacting, please feel free to contact us at ambirjaipur@gmail.com or at +91 9195855547  (11:00 AM – 5:00 PM, Monday – Saturday), and our representatives will be happy to assist.
Q. Is my payment secure?

We process your payments via secured & verified payment gateways. We assure you that the process is 100% safe and secure.
Q. My transaction failed; I received a payment gateway error message. Please help.

Please reach out to the customer care team at ambirjaipur@gmail.com or at +919195855547   (from 11:00 am - 5:00 pm, MON - SAT) and your bank for clarity on the transaction.