Foire aux questions

Q. Do you have your own lapidary?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Q. Where are your products manufactured?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Q. Does the pricing include GST?

Yes, all the prices are inclusive of the GST.
Q. Can I return my order?

We do not accept returns on any product. Only in the case the product is received in a damaged condition, a return request should be sent to us at ambirjaipur@gmail.com or at +91-9195855547 within 12 hours of receiving the order.

Please refer to our Return & Refund Policy for more information.
Q. Can I exchange my order?

Please refer to our Return & Refund Policy for more information.
Q. Is there cash on delivery?

Cash on Delivery is not available. All orders are on full advance payment.
Q. Can I cancel my order once it has been placed?

No cancellation requests will be entertained. once order has been placed.
Q. How long does it take for the product to be delivered?

The estimated delivery time for each product is shown on its product page, We do not dispatch orders on Sundays or on national holidays.
Q. What are the domestic shipping charges?

For all orders within India, we offer free shipping.
Q. What are the international shipping charges?

For international orders, shipping is calculated at the time of checkout based on volumetric weight and order value.

Please note : the shipping charge DOES NOT include import duty(s). All international orders will include import taxes and duties, and all parcels will be delivered to the doorstep with all clearance. We advise checking with your local custom authorities to find correct information on import duties from India.
Quelle est la politique de retour ?

Notre objectif est que chaque client soit entièrement satisfait de son achat. Si ce n'est pas le cas, faites-le-nous savoir et nous ferons de notre mieux pour trouver une solution avec vous.
Est-ce que certains achats sont des ventes finales ?

Nous ne sommes pas en mesure d'accepter les retours sur certains articles. Ceux-ci seront clairement signalés avant l'achat.
Quand recevrai-je ma commande ?

Nous mettrons tout en œuvre pour expédier votre commande dans les plus brefs délais. Une fois votre commande expédiée, vous recevrez un e-mail contenant des informations complémentaires. Les délais de livraison varient en fonction de votre situation géographique.
Où vos produits sont-ils fabriqués ?

Nos produits sont fabriqués localement et à l'international. Nous sélectionnons avec soin nos partenaires de fabrication afin de garantir que nos produits soient de haute qualité et d'un juste prix.
Combien coûtent les frais de port ?

Les frais de port sont calculés en fonction de votre emplacement et des articles présents dans votre commande. Vous connaîtrez toujours le montant des frais de livraison avant de valider votre achat.
Q. My transaction failed; I received a payment gateway error message. Please help.

Please reach out to the customer care team at ambirjaipur@gmail.com or at +919195855547   (from 11:00 am - 5:00 pm, MON - SAT) and your bank for clarity on the transaction.