Frequently asked questions

Q. How do I take care of my jewellery?

  • Avoid contact with water, perfume, lotions, chlorine, cleaning agents, etc.
  • Avoid wearing jewellery while sleeping and during strenuous physical activity.
  • Always retain your jewellery in the signature AMBIR JEWELS care fabric included with your jewellery.
  • Always only dry wipe your jewellery only with the signature AMBIR JEWELS care  fabric.
Q. How do I figure out the ring/bangle size for me?

Kindly refer to the size chart, available on every product page, for further queries or customization you may contact our team at ambirjaipur@gmail.com or at +91-9195855547
Q. Where is AMBIR JEWELS, jewellery manufactured?

Our one-of-its-kind jewellery pieces are conceptualised, designed, and handmade by a large skilled force of artisans at our atelier in Jaipur, Rajasthan, India.
Q. Are all stage of jewellery manufacturing process in-house?

Yes! the entire journey from initial conceptualisation of an idea to the final integration of the jewel, all processes take place in-house, which also allows us to guarantee exceptional quality standards and deliver directly to our clients.
Q. Do you have your own lapidary?

Yes! We have an in-house lapidary, where we cut our own coloured gemstones, which also allows us exceptional quality standards for all gemstones we set in our jewels.
Q. Can I order customised jewellery?

Yes indeed! We offer customised jewellery options, please contact our customer support team with your design requirements and preferences on  ambirjaipur@gmail.com or +919145855547 (11:00 AM – 5:00 PM, Monday – Saturday).
Q. Is my order covered by a warranty?

Each order is covered by a one-year warranty for 22kt gold plating.
Q. Is repair offered if in-case my jewellery is damaged, bought at any point any time?

Apparently, repair of AMBIR JEWELS jewellery is only possible with us, keeping in mind the materials and quality we employ. Although the feasibility of a repair depends on the extent of the damage, once the damage has been evaluated by our quality control team, a quotation will be shared on the WhatsApp number provided by you by our customer support team.
Q. Can I cancel my order once it has been placed?

No cancellation requests will be entertained. once order has been placed.
Q. Can I exchange my order?

We do not accept return any product. Although we are happy to offer ONLY a size exchange (requested within 12 hours receiving the order), subject to availability. Please refer to our Return & Refund Policy for more information.
Q. Can I return my order?

We do not accept returns on any product. Only in the case the product is received in a damaged condition, a return request should be sent to us at ambirjaipur@gmail.com or at +919145855547 within 12 hours of receiving the order.

Please refer to our Return & Refund Policy for more information.
Q. Is there cash on delivery?

Cash on Delivery is not available. All orders are on full advance payment.
Q. What are the modes of payment accepted?

We accept payment via all leading domestic and international debit and credit cards, UPI, PayPal. Should you face any issues while transacting, please feel free to contact us at ambirjaipur@gmail.com or at +91 9145855547  (11:00 AM – 5:00 PM, Monday – Saturday), and our representatives will be happy to assist.
Q. Does the pricing include GST?

Yes, all the prices are inclusive of the GST.
Q. Is my payment secure?

We process your payments via secured & verified payment gateways. We assure you that the process is 100% safe and secure.
Q. My transaction failed; I received a payment gateway error message. Please help.

Please reach out to the customer care team at ambirjaipur@gmail.com or at +919145855547   (from 11:00 am - 5:00 pm, MON - SAT) and your bank for clarity on the transaction.
Q. What are the domestic shipping charges?

For all orders within India, we offer free shipping.
Q. What are the international shipping charges?

For international orders, shipping is calculated at the time of checkout based on volumetric weight and order value.

Please note : the shipping charge DOES NOT include import duty(s). All international orders will include import taxes and duties, and all parcels will be delivered to the doorstep with all clearance. We advise checking with your local custom authorities to find correct information on import duties from India.
Q. Can I change my shipping address if my order is in transit?

If you need to update your shipping address while the shipment is in transit, kindly contact our customer care within 12 hours of placing the order on  ambirjaipur@gmail.com or +919145855547 (11:00 AM – 5:00 PM, Monday – Saturday).
Q. How long does it take for the product to be delivered?

The estimated delivery time for each product is shown on its product page, We do not dispatch orders on Sundays or on national holidays.
Q. How can I track my order?

Once shipped, you will receive a shipment confirmation whatsapp message with tracking detail.